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> Consumer Behavior Online: A Playbook Emerges

商品編號: ROT361
出版日期: 2018/05/01
作者姓名:
Soman, Dilip;Kim, Melanie;An, Jessica
商品類別: Marketing
商品規格: 5p

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個案年度: -  

 


商品敘述:

As consumer touchpoints increasingly migrate online, it is important to understand how human nature manifests itself in a digital environment. The authors-including the head of the University of Toronto''s Behavioural Economics in Action research institute-describe five behavioural biases brought on by a digital environment and present their research findings on three characteristics of digital behaviour: the ''screen effect''; the choice-engine effect; and the connectivity effect. They make it clear that online decision making is not merely the digitization of decision making in a brick-and-mortar world: It is a playing field with completely different rules.


涵蓋領域:

Behavioral economics;Marketing


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